Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 5 day processing and handling times) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of our control. (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of our control.
*After 45 days you can submit a refund request but must do so within 15 days. To request a refund please visit our Contact Us page.
If you're refund is approved, instructions will be emailed to you and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, contact us and we will guide you through the process.
Please do not send your item back to us unless we authorize you to do so.
Very high quality and comfortable bottle. Came whole, the quality is super. All elements work, water does not flow out. In addition, very beautiful and stylish. The store quickly sent the goods. It is very convenient for the dog to use it. Highly recommend, 10/10.
Parfait
Piece oooch cool, for a hike is indispensable, came quickly, I recommend the store!
Thank you very much.
Fast shipping, same as description.
Everything is fine, but there is not a big marriage
Butylochka came to shvidko. For small breeds of dogs
The existing portable water bottle had to be filled with water separately, but this time I bought it with automatic water supply, so it's very convenient and easy to carry.
Packed was bad, the goods came wrong with it ((but came very quickly
Big bottle, as promised. Packed with bubble film. Supplied with lanyard to carry it. Not tried yet but seems to me of good quality.
Everything is fine, it came in a month
Very nice, like in the picture. It works fine and my chihuahua dog likes it. It took more than 2 months to Mexico, but I finally arrived.
Works perfect
Really cool thing! Recommend!!! She came in 14 days. Thank you
Это жопа!! Упаковали через пи**ду!!! Продавец га**он,знает,что товар хрупкий.. завернул его в пакет и отправил....
18.08 заказала, 27.08 получила на кассе в магазине Пятерочка. Отличная вещь! Часто берем собак в машине и летом им жарко, приходится останавливаться, наливать в чашечку воду и поить, остатки выливать. Здесь же нажимаешь кнопку, наливаешь, пьют, если вода осталась, снова кнопку и можно вылить обратно в бутылочку. Также можно прицепить веревочку(идёт в комплекте) и взять с собой на прогулку. Рекомендую!!!
Our dog loves it!!! Very comfortable. The ‘lock’ button is pretty hard to open.. but still very worth it!
I came to Yekaterinburg in a month.
Super Bowl, very comfortable!